Privacy Policy

Last updated: 19 August 2026.

This policy describes how Wizely3D processes personal data in the context of Wizely3D Smart Support, an add-in for AutoCAD Plant 3D, under Brazilian Law no. 13.709/2018 (Lei Geral de Proteção de Dados — LGPD).

1. Controller and contact channel

Controller	WIZELY TECNOLOGIA E DESENVOLVIMENTO DE SOFTWARE LTDA
Company registry (CNPJ)	68.629.264/0001-42
Registered in	Brazil
Data Protection Officer channel	privacidade@wizely.org

2. Data we process

Processing is limited to what is necessary to operate the licence and the product:

Account data — identification and access credentials of the licensed user.
Licensing data — the link between the licence, the user and the authorised workstation.
Error telemetry — technical records of add-in failures, used for diagnosis and defect correction.
Support engineering parameters — profile, nominal dimensions and material, transmitted to the material calculation service and processed statelessly, without storage.
Contact form data from this site — name, email, company (optional) and the content of the message you send us, plus the IP address and browser used to submit it.

The IP address recorded on form submission is used exclusively to limit abuse and automated submissions, and is deleted together with the corresponding message.

3. What we do not process

Wizely3D does not collect the content of your drawings or projects. DWG geometry, coordinates, project names and files remain on your workstation and are never transmitted. We also do not perform behavioural analytics and do not process sensitive personal data.

4. Purposes

Authenticate the user and control access to licensed features.
Issue, validate and renew licences.
Diagnose and fix product defects.
Calculate material lists from the engineering parameters submitted.
Reply to messages sent through the contact form and follow up commercially.

Processing of account and licensing data is necessary for the performance of the contract entered into with the data subject or the contracting company. Error telemetry relies on the legitimate interest of ensuring the security and correct operation of the software, limited to technical diagnostic information. Data submitted through the contact form is processed to address your own request, on the basis of preliminary procedures related to a contract at the data subject's request.

5. Sharing and storage

Wizely3D acts as controller. The infrastructure provider hosting the services acts as processor, handling data exclusively under our instructions. Data is stored on infrastructure hosted in Brazil. We do not sell personal data and do not share it for advertising purposes.

6. Data subject rights

Under Article 18 of the LGPD, you may request at any time:

confirmation that processing exists;
access to the data;
correction of incomplete, inaccurate or outdated data;
anonymisation, blocking or deletion of unnecessary data or data processed in breach of the law;
data portability;
deletion of data processed on the basis of consent;
information about the entities with which data has been shared;
withdrawal of consent, where applicable.

7. How to exercise your rights

Send your request to privacidade@wizely.org. Requests are answered within the statutory deadlines.

Deleting an account removes the profile and the associated session records. Telemetry records linked to the data subject are deleted upon request.

8. Security

All traffic between the add-in and our services runs over HTTPS/TLS. Session tokens are encrypted locally with Windows DPAPI, in the user scope, and the password is never written to disk. Technical measures are detailed in the Technical Security and Architecture Guide, available on request at support@wizely.org.

9. Changes

This policy may be updated to reflect changes in the product or in the law. The date of the last update is shown at the top of this page.